Our reputation is your guarantee
Our livelihood depends on your satisfaction. A huge amount of our work comes from customer recommendations, so your guarantee of excellent service and workmanship comes from our determination to protect our hard earned reputation.
We provide a full 12 month guarantee on all our work, which, in certain circumstances, can be upgraded to 2 years on some types of installation. All our terms and conditions, including our full written guarantee, are printed on the back of our invoices.
All materials and products are covered by full manufacturers’ warranty and our labour is backed by our own guarantee of workmanship that is second to none. We also undertake to take up customer complaints or queries with manufacturers whenever possible.
Vaillant boiler installations come with a standard 2 year guarantee; we will extend that to 5 years free of charge. You can be upgraded onto our maintenance contract once the guarantee has expired from as little as £3.84 per week,
Any defects arising from faulty installation or repair work, that may require rectification, and that occur within the guarantee period, are treated as a priority and will be dealt with at the customer’s earliest possible convenience.
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Problems which arise outside the company’s standard guarantee period may also be rectified free of charge, or at a partial charge, at the company’s discretion.
Feedback from Mr & Mrs King
I would just like to say a big thank you to Mr Faulkner & his team Joe, Ross & Geriant in the installation of my bathroom, In march 2008 we obtained some quotes to install this bathroom suite, we got three not only did Mr Faulkner give us better ideas he also showed us what our bathroom would like on his laptop and we played with a few ideas.
Once we gave Mr Faulkner & his team at Cardiff Plumbers the go ahead to start they arrived on time every morning without fail, from start to finish we also asked to change 2 radiators in the house while he was there which was not a problem and no extra cost, My husband and I would like to take this opportunity in thanking the team and also recommend any future householders in their expertise.
Great job thanks Boys
cardiff plumbers 